RPA Use Cases – Latest Case Studies

Automation is among the most popular buzzwords sweeping through the industry.

If you’re exploring use cases for RPA, HR, Finance & Accounting, Sales Operations, Customer Service, and Big Data offer broad possibilities for Proof Of Concept (POC) and early wins. RPA Benefits

High volume, highly repetitive processes are the easiest targets for robotic automation. Getting bogged down in these business processes can ultimately choke your organization’s ability to grow and scale. RPA is primed to play a critical role in today’s digital transformation.

Software robots can automate business processes that are repetitive and rule-based. Employee onboarding is one of the first activities to be automated in HR. The fast-growing RPA market is already transforming the workplace by freeing employees from mundane processes.

Taking RPA use cases to the next level entails automating complex business processes, establishing a good governance program and using best management techniques.

Here are some business processes you can automate across departments with RPA:

HR : Human Resources

Vendor, Customer and Employee Onboarding


Employee Onboarding

Onboarding has essentially remained the same for decades. Several Organizations have leveraged the RPA solutions for standardizing hiring and sourcing.

Onboarding is ripe for automation as they involve reams of paperwork, vetting, and lengthy back-and-forth between your company and the other party. With Robotic Process Automation, you can design an automated onboarding process to fully integrate the information with your internal systems.

Using Artificial intelligence(AI) and machine learning (ML) can change your onboarding process, and reinvent heavy manual workflows

    • Resume screening and candidate shortlisting
  • Offer letter administration

Finance & Accounting

Putting software robots to work for finance and accounting department automation allows you to more efficiently manage high-volume processes across complex infrastructures.

  • Financial Review Preparation
  • Account Reconciliation
  • Standard Journal Entries
  • Bank Reconciliations
  • Intercompany Reconciliation
  • Accounts Payable Processing
  • Financial Planning and Analysis
  • Operational Finance and Accounting
  • Regulatory Compliance and Reporting
  • Accounts Receivable Processing


Regulatory Compliance and Reporting :

In the current era of inter-dependent global financial systems, a ripple in one corner can potentially shock the entire economy.

This has led to increased scrutiny, with stricter and more complex regulatory requirements being put in place for financial institutions.  Besides shortening the time, banking regulators have also doubled the information sought.

Other Banking Use Cases :

  • Loan processing
  • Credit card dispute
  • Fraud management
  • Payment reconciliation
  • Customer onboarding and account setup
  • Risk and compliance operations
  • Internal and external reporting
  • Factoring and invoice discounting
  • Trade clearing and settlement processes
  • Customer servicing

Sales Operations

The sales and marketing dept’s are some of the highest revenue generators. In order to generate leads and drive growth, you want to free up your sales team to do what they are at best : sell.

Businesses large and small are finding that they can maximize the sales by removing the barriers that are keeping these sales and marketing employees from executing in their valuable roles.
  • Sales quote automation
  • Invoice creation and distribution
  • Competitive Pricing & Monitoring
  • Business Intelligence Reporting
  • Social media monitoring
  • Data Aggregation & Management
  • Monitoring RFP / Bid Sites for New Opportunities

Customer Service

RPA is the Wave of The Future for Customer Service Automation

A chatbot can can easily process these type of requests and Ensure around-the-clock services.

  • Where is my package?
  • How can I change my delivery details?

Big Data

Big Data is a technological trend that’s becoming significantly transformative across every industry, and in our increasingly digital world, the amount of captured data is expected to grow exponentially in the coming years. The analytic potential of RPA can be used to examine and make sense of Big Data.

RPA is currently one of the best tools to extract insights from Big Data to reduce process bottlenecks and increase optimization of business outcomes substantially.



RPA ToolsPopular Robotic Process Automation Tools
UiPathManage credentials, encryption and access controls, faster automation through Citrix
Automation AnywhereBank-grade security, authentication, encryption, and credentials, Real-time reports and analytics
Blue PrismMulti-environment deployment model, Network and software credentials Security, Multi-platform
high-volume, repetitive tasks, bridging system and data integration gaps at scale
Power AutomateMicrosoft Power Platform
NICE Systemsmakes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.
Kofaxautomate repetitive tasks and manual processes
OthersRedwood Software, Contextor, Jidoka, Kryon Systems, Visual Cron, WorkFusion, Inflectra Rapise