Automation is among the most popular buzzwords sweeping through the industry.
If you’re exploring use cases for RPA, HR, Finance & Accounting, Sales Operations, Customer Service, and Big Data offer broad possibilities for Proof Of Concept (POC) and early wins. 
High volume, highly repetitive processes are the easiest targets for robotic automation. Getting bogged down in these business processes can ultimately choke your organization’s ability to grow and scale. RPA is primed to play a critical role in today’s digital transformation.
Software robots can automate business processes that are repetitive and rule-based. Employee onboarding is one of the first activities to be automated in HR. The fast-growing RPA market is already transforming the workplace by freeing employees from mundane processes.
Taking RPA use cases to the next level entails automating complex business processes, establishing a good governance program and using best management techniques.
Here are some business processes you can automate across departments with RPA:
HR : Human Resources |
| Vendor, Customer and Employee Onboarding
Onboarding has essentially remained the same for decades. Several Organizations have leveraged the RPA solutions for standardizing hiring and sourcing. Onboarding is ripe for automation as they involve reams of paperwork, vetting, and lengthy back-and-forth between your company and the other party. With Robotic Process Automation, you can design an automated onboarding process to fully integrate the information with your internal systems. Using Artificial intelligence(AI) and machine learning (ML) can change your onboarding process, and reinvent heavy manual workflows
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Finance & Accounting |
Putting software robots to work for finance and accounting department automation allows you to more efficiently manage high-volume processes across complex infrastructures.
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Banking |
| Regulatory Compliance and Reporting : In the current era of inter-dependent global financial systems, a ripple in one corner can potentially shock the entire economy. This has led to increased scrutiny, with stricter and more complex regulatory requirements being put in place for financial institutions. Besides shortening the time, banking regulators have also doubled the information sought. Other Banking Use Cases :
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Sales Operations |
| The sales and marketing dept’s are some of the highest revenue generators. In order to generate leads and drive growth, you want to free up your sales team to do what they are at best : sell. Businesses large and small are finding that they can maximize the sales by removing the barriers that are keeping these sales and marketing employees from executing in their valuable roles.
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Customer Service |
| RPA is the Wave of The Future for Customer Service Automation A chatbot can can easily process these type of requests and Ensure around-the-clock services.
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Big Data |
| Big Data is a technological trend that’s becoming significantly transformative across every industry, and in our increasingly digital world, the amount of captured data is expected to grow exponentially in the coming years. The analytic potential of RPA can be used to examine and make sense of Big Data. RPA is currently one of the best tools to extract insights from Big Data to reduce process bottlenecks and increase optimization of business outcomes substantially.
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| RPA Tools | Popular Robotic Process Automation Tools |
|---|---|
| UiPath | Manage credentials, encryption and access controls, faster automation through Citrix |
| Automation Anywhere | Bank-grade security, authentication, encryption, and credentials, Real-time reports and analytics |
| Blue Prism | Multi-environment deployment model, Network and software credentials Security, Multi-platform |
| Pegasystems OpenSpan | high-volume, repetitive tasks, bridging system and data integration gaps at scale |
| Power Automate | Microsoft Power Platform |
| NICE Systems | makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement. |
| Kofax | automate repetitive tasks and manual processes |
| Others | Redwood Software, Contextor, Jidoka, Kryon Systems, Visual Cron, WorkFusion, Inflectra Rapise |